Understanding Order Statuses

Overview

YouCan tracks orders using three independent status dimensions: Confirmation, Payment, and Shipping. Each dimension can be managed separately to provide complete control over your order workflow.

The Three Status Dimensions

Orders are tracked across three categories, each with its own set of status options:

1. Confirmation Status

Tracks whether an order has been reviewed and is being processed.

• Open: New order, not yet reviewed or confirmed by seller
• Closed: Order has been completed and closed
• Processed: Order is currently being processed (in progress)

Use confirmation status to manage your internal workflow and identify which orders need your attention.

2. Payment Status

Tracks the financial state of the order.

• Unpaid: Order has not been paid; awaiting payment from customer
• Paid: Payment has been received and processed
• Refunded: Order has been refunded to the customer

Use payment status to manage cash flow and identify outstanding payments.

3. Shipping Status

Tracks the fulfillment and delivery state of the order.

• Unfulfilled: Order has not yet been shipped
• Fulfilled: Order has been packaged and shipped to customer
• Canceled: Order is canceled and will not be shipped

Use shipping status to manage inventory and logistics.

Status Independence

The three status dimensions operate independently. For example:

• An order can be Open (confirmation), Paid (payment), and Unfulfilled (shipping)
• An order can be Processed (confirmation), Paid (payment), and Fulfilled (shipping)
• An order can be Closed (confirmation), Refunded (payment), and Canceled (shipping)

This flexibility allows you to manage complex scenarios like partial refunds, held orders, or backorders.

Viewing Available Statuses

To see all available status options:

1. Log into your seller area at seller-area.youcan.shop
2. Navigate to Orders > All Orders
3. Click the "Order Statuses" button at the bottom of the page
4. A reference guide will display all available statuses and their meanings

Filtering by Status

You can filter your orders table by any status dimension:

1. Click the status dropdown menu in the Confirmation, Payment, or Shipping column header
2. Select one or more statuses to filter
3. The table will update to show only orders matching your selected filters
4. Stack filters across multiple dimensions to find specific order subsets

Example filters: - Show all Open confirmations with Unpaid payments - Show all Processed confirmations with Unfulfilled shipping - Show all Refunded payments regardless of confirmation or shipping status

Bulk Status Changes (Mass Operations)

To change status for multiple orders at once:

1. Navigate to Orders > All Orders
2. Select the orders you want to update (use checkboxes)
3. Click the "Mass operations" button
4. Choose which status dimension to update:
5. Change confirmation status
6. Change payment status
7. Change shipping status
8. Select the new status
9. Click Apply to update all selected orders

Mass operations are useful for: - Marking multiple new orders as "Processed" - Setting multiple fulfilled orders to "Closed" - Canceling multiple orders at once - Marking multiple orders as "Paid"

Status Update Workflow

Typical Order Lifecycle

1. Customer places order

2. Status: Open (confirmation), Unpaid (payment), Unfulfilled (shipping)

3. Payment is received

4. Status: Open (confirmation), Paid (payment), Unfulfilled (shipping)

5. Order is being packed

6. Status: Processed (confirmation), Paid (payment), Unfulfilled (shipping)

7. Order is shipped

8. Status: Processed (confirmation), Paid (payment), Fulfilled (shipping)

9. Order is delivered and closed

10. Status: Closed (confirmation), Paid (payment), Fulfilled (shipping)

Related Articles

• How to View and Manage Your Orders
• How to Process Refunds
• How to Create a Manual Order
• How to Export Orders