YouCan Success

Quick answers to the most common questions from YouCan merchants. Account How do I reset my password? Go to the Forgot Password page, enter your email, and follow the reset link sent to your inbox...

Overview YouCan tracks orders using three independent status dimensions: Confirmation, Payment, and Shipping. Each dimension can be managed separately to provide complete control over your order wo...

Overview Define shipping rates by geographic zone to offer different rates for domestic and international orders. Customers automatically see applicable shipping costs at checkout based on their de...

Add customers manually to your YouCan store even if they haven't made a purchase yet.Adding a Customer Manually Go to Customers in your seller dashboard Click Add New Customer at the top right Fill...

The Online settings page contains configuration options specific to the classic YouCan theme. These settings do not apply to the new visual editor themes.Go to Settings > Online (Old theme) in your...

Access store maintenance tools from Settings > Tools in your seller dashboard.Direct link: seller-area.youcan.shop/admin/settings/toolsClear Cache and CookiesClick the Clear button to clear your st...

Customize the transactional emails sent to your customers to match your brand and messaging.Go to Settings > Email templates in your seller dashboard.Direct link: seller-area.youcan.shop/admin/sett...

Configure the fundamental settings for your YouCan store from Settings > General.Direct link: seller-area.youcan.shop/admin/settings/generalTabsThe General settings page has the following tabs at t...

Manage your personal seller account information, notification preferences, and language settings in YouCan. Accessing Account Settings Navigate to https://accounts.youcan.shop Click on your profi...

Tracking pixels and analytics tools help you understand customer behavior, measure campaign performance, and attribute conversions to your advertising efforts. What Are Tracking Pixels? Tracking p...