How to Handle Abandoned Carts

Overview

Track customers who added products to their cart but did not complete checkout. Use this data to recover sales and follow up with interested customers.

Accessing Abandoned Carts

Log into your seller area at seller-area.youcan.shop
Navigate to Orders > Abandoned Carts
Your abandoned carts dashboard will display all incomplete transactions

Understanding the Abandoned Carts Dashboard

The dashboard shows:

Customer name: Full name of the customer who abandoned the cart
Email address: Customer contact email
Phone number: Customer phone number
Cart contents: Products added to the cart with quantities and prices
Cart total: Total value of abandoned items
Timestamp: Date and time when the cart was abandoned
Time since abandonment: How long ago the cart was left

Following Up with Customers

Via Email

Note the customer's email address from the abandoned cart record
Send a personalized follow-up email offering assistance or incentives
Include a direct link back to their cart for easy checkout completion
Consider offering a small discount if allowed by your policy

Via Phone

Use the phone number listed in the abandoned cart dashboard
Contact the customer to understand why they didn't complete the purchase
Address any concerns (shipping cost, payment options, product availability)
Help complete the transaction if they're still interested

Via SMS or In-App Messages

Use your preferred communication channel to remind customers about their cart and encourage them to complete the purchase.

Analyzing Abandonment Patterns

Use the abandoned carts dashboard to identify:

Which products are frequently abandoned (may indicate pricing or description issues)
Peak abandonment times (helps optimize checkout experience)
Customer segments most likely to abandon (valuable for targeted campaigns)

Best Practices

Follow up within 24 hours of abandonment for best conversion rates
Personalize your outreach by referencing specific products in their cart
Offer assistance or answer questions about shipping, payment, or products
Consider technical barriers (long checkout, payment gateway issues) if abandonment is high
Track which follow-up strategies yield the highest conversion rates