How to Customize Email Templates

Customize the transactional emails sent to your customers to match your brand and messaging.

Go to Settings > Email templates in your seller dashboard.

Direct link: seller-area.youcan.shop/admin/settings/notifications

Available Templates

Each template can be individually enabled or disabled using its toggle:

• Welcome email - Sent when a customer creates an account
• Reset password - Sent when a customer requests a password reset
• New order - Sent when a new order is placed
• Paid order - Sent when an order is marked as paid
• Close order - Sent when an order is closed
• Refund order - Sent when a refund is processed
• Fulfilled order - Sent when an order is marked as fulfilled
• Payment request - Sent to request payment from a customer
• Upsell paid - Sent when an upsell offer is accepted and paid
• First cart reminder - First abandoned cart recovery email
• Second cart reminder - Second abandoned cart recovery email
• Third cart reminder - Third abandoned cart recovery email
• Fourth cart reminder - Fourth abandoned cart recovery email

Editing a Template

Click on any template to expand it. Each template has:

• Enable/disable toggle - Turn the email on or off
• Available variables - List of dynamic tags you can use in the subject and body (e.g., customer name, order number)
• Subject - The email subject line
• Button text - Label for the call-to-action button (if applicable)
• Content - The body of the email

Click Save after making changes to a template.

Related articles: - How to View and Manage Your Orders - How to Handle Abandoned Carts - How to Process Refunds