How to Delete Your Account

Deleting your YouCan account is a permanent action that removes all associated stores, products, and data. Proceed with caution.

Important: This Action Is Permanent

Before deleting your account, understand that:

All stores associated with your account will be deleted
All products, orders, and customer data will be permanently removed
This action cannot be undone
You will lose access to your seller dashboard and customer records

Before You Delete

Consider these alternatives:

Deactivate Your Store:
If you want to take your store offline temporarily without losing data, deactivate it instead of deleting your account. You can reactivate later.

Delete Individual Stores:
If you want to keep some stores but not others, delete specific stores instead of your entire account.

Contact Support:
If you're experiencing issues or have concerns, reach out to YouCan support first. They may be able to help.

Delete a Store

To delete a store from your YouCan account:

Go to Settings in your Seller Area
Click General in the left sidebar
Go to the Deletion & Deactivation tab
Click Delete store
A confirmation dialog will appear — select a reason from the dropdown
Confirm the deletion

Your store and all its data will be permanently deleted. This action cannot be undone.

After Deletion

Once your account is deleted:

You cannot sign in to YouCan
All your store data is permanently removed
You will not receive orders or customer communications
Your domain will no longer point to YouCan (if using a custom domain)
Any pending refunds or payouts are forfeited

If You Change Your Mind

If you deleted your account by mistake and need help recovering your data, contact YouCan support as soon as possible. Depending on the time elapsed, they may be able to assist.

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