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COD Network App

YouCan Success
Updated

The COD Network App enables you to manage Cash-On-Delivery (COD) payments through integrated delivery partners. Accept payments when customers receive their orders while streamlining logistics coordination.

What is COD Network?

COD Network is a YouCan application that connects your store with cash-on-delivery payment and delivery service providers. This allows customers to pay for their purchases directly to the delivery person, reducing payment friction and supporting markets where digital payments are less common.

Accessing the COD Network App

  1. Navigate to https://seller-area.youcan.shop/admin
  2. Click Apps in the left menu
  3. Select COD Network
  4. The app dashboard will appear

Installing COD Network

  1. Click the Install button on the COD Network page
  2. Grant necessary permissions for order and delivery access
  3. Click Confirm Installation
  4. The app is now active on your store

Connecting Delivery Partners

Available Partners

COD Network integrates with multiple delivery services:

  1. Local Logistics Partners - Check your region for available options
  2. Nationwide Delivery Services - National courier companies
  3. Express Delivery - Fast delivery options where available

Adding a Delivery Partner

  1. Click Add Delivery Partner
  2. Select Partner - Choose from the available options
  3. Partner Account Details:
  4. Username - Your delivery partner account username
  5. Password - Your account password (stored securely)
  6. API Key - If provided by the partner
  7. Account ID - Your merchant ID with the partner
  8. Verify Connection - Click Test Connection to confirm setup
  9. Click Save to activate the partner

Configuring COD Settings

Payment Collection

  1. Enable COD for Your Store - Toggle to activate cash-on-delivery
  2. Minimum Order for COD - Set minimum purchase amount (optional)
  3. Maximum Order for COD - Set maximum purchase amount (optional)
  4. Delivery Partner Commission - Set partner percentage fee
  5. Payment Remittance Schedule - Choose how often partners pay you

Delivery Instructions

  1. Default Delivery Instructions - Template text sent to delivery partner
  2. Customer Delivery Instructions - Allow customers to add special instructions
  3. Delivery Window - Set preferred delivery timeframe

Risk Management

  1. Enable Order Verification - Require customer confirmation before delivery
  2. Verification Code - Add security code customers must provide
  3. ID Verification - Require delivery person to check customer ID
  4. Signature Required - Require customer signature on delivery

Managing COD Orders

Viewing COD Orders

  1. Go to Orders section
  2. Filter by Payment Method: COD to see cash-on-delivery orders
  3. View order details including:
  4. Customer information
  5. Delivery partner assigned
  6. Expected delivery date
  7. Payment collection status

Order Status Tracking

Orders progress through these statuses:

  1. Pending Payment - Awaiting delivery and collection
  2. Picked Up - Order collected by delivery partner
  3. In Transit - On the way to customer
  4. Delivered - Paid - Customer paid the delivery person
  5. Delivered - Unpaid - Customer was not home or refused payment
  6. Cancelled - Order cancelled by customer or merchant

Handling Unpaid Deliveries

  1. Review orders marked "Delivered - Unpaid"
  2. Contact customer to arrange payment
  3. Mark order as Manually Paid once payment is received
  4. Document payment method and date

Reconciliation and Payments

Payment Settlement

  1. Navigate to Reconciliation tab
  2. View Partner Remittance Summary:
  3. Total orders delivered
  4. Total amount collected
  5. Commission deducted
  6. Net amount due to you
  7. Payment schedule shows:
  8. Expected payment date
  9. Last payment amount and date

Viewing Reports

  1. Click Reports to access detailed analytics
  2. COD Summary - Total cash orders and collection rate
  3. Partner Performance - Each partner's delivery and collection statistics
  4. Collection Rate - Percentage of orders successfully paid
  5. Failure Analysis - Reasons for unpaid deliveries

Troubleshooting COD Issues

Orders Not Syncing with Partner

  1. Verify your delivery partner login is correct
  2. Check your API key is still valid
  3. Ensure your partner account has active status
  4. Click Reconnect Partner to reestablish connection

Delivery Partner Not Picking Up Orders

  1. Verify order is properly submitted to partner
  2. Check if order meets minimum delivery area requirements
  3. Contact your delivery partner customer support
  4. Review order details for address issues

Payment Collection Issues

  1. Confirm customer contact information is correct
  2. Check if customer is in COD service area
  3. Review delivery attempt notes in order details

Best Practices

  • Keep delivery partner login information updated
  • Monitor delivery success rates and failure reasons
  • Communicate clearly with customers about COD process
  • Reconcile payments regularly to track cash flow
  • Set realistic COD limits based on your business needs
  • Maintain good relationships with delivery partners

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