How to Enable Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an extra layer of security to your YouCan account. With 2FA enabled, you'll need to provide a verification code in addition to your password each time you sign in.

Why Enable 2FA?

Two-Factor Authentication protects your account from unauthorized access by requiring:

Your password (something you know)
A verification code (something you have)

This means even if someone obtains your password, they cannot access your account without the verification code.

Step 1: Go to Security Settings

Go to accounts.youcan.shop/security
Look for the Two-Step Authentication section
You'll see a status badge showing whether 2FA is currently On or Off

Step 2: Enable Two-Step Authentication

If 2FA is currently off:

Click the Enable two-step button
YouCan will display setup instructions
You'll be prompted to choose your verification method (typically a mobile app like Google Authenticator or Authy)
Follow the on-screen prompts to link your verification app
Complete the setup

Step 3: Verify Your Setup

Once enabled:

Your Two-Step Authentication status will change to On
Test your setup by signing out and signing back in
You should be prompted for a verification code during login
Enter the code from your authenticator app to complete login

Using 2FA Going Forward

Each time you sign in to your YouCan account:

Enter your email and password normally
YouCan will prompt you for a two-step verification code
Open your authenticator app and retrieve the 6-digit code
Enter the code on the YouCan login screen
You'll be signed in

Important: Keep your phone and authenticator app secure. If you lose access to your phone, you may be unable to sign in to your account.

Disabling 2FA

To disable Two-Factor Authentication:

Go to accounts.youcan.shop/security
Look for the Two-Step Authentication section
Click Disable (if available)
Confirm your request
2FA will be turned off

Troubleshooting

I don't have the code: Make sure your phone's time is synchronized with your authenticator app. Most 2FA apps require accurate time syncing.

I lost my phone: Contact YouCan support immediately. They can help you regain access using backup codes or account verification.

The code isn't working: Codes typically expire after 30 seconds. Generate a new code and enter it quickly. If problems persist, check that your phone's clock is accurate.

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